Privacy Policy Senvanlore

This privacy policy applies to all personal data collected and used by Senvanlore when you visit or use our website, place an order, contact us, or engage with us through social media or any other channels. “Personal data” refers to any information through which we can identify you, as further described below.

WHO WE ARE

We are Senvanlore (“Senvanlore”, “we”, “us”, or “our”), an independent fashion brand based in Switzerland. Senvanlore is responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Swiss privacy laws.

Company details:
Senvanlore
Kaya Senay
Grieshaldenweg 27
4314 Zeiningen
Switzerland
Email: info@senvanlore.com

PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

1. Contact details

Name, address, telephone number, email address

2. Account and technical data

Login information, IP address, browser type, device identifiers, geographic location, pages visited, session duration

3. Purchase information

Products ordered, order history, delivery address, payment method, payment status

4. Communication data

Messages or inquiries sent via email, contact forms, or social media

5. Marketing preferences

Your consent and preferences for receiving updates, newsletters, and promotions

6. Social media interaction

Engagement with our brand on platforms such as Instagram, TikTok, YouTube, etc.

7. Cookies and tracking technologies

For more details, see our Cookie Policy.

PURPOSE AND LEGAL BASIS OF PROCESSING

Purpose Legal Basis
Fulfilling orders, processing payments, providing customer support Contract performance (Art. 6(1)(b) GDPR)
Sending marketing communications Consent (Art. 6(1)(a) GDPR)
Website analytics, improving services and performance Legitimate interest (Art. 6(1)(f) GDPR)
Fraud prevention and security measures Legitimate interest (Art. 6(1)(f) GDPR)
Compliance with legal, financial, and tax obligations Legal obligation (Art. 6(1)(c) GDPR)

Our legitimate interests include improving your online experience, keeping our services secure, and understanding website traffic and performance.

MARKETING COMMUNICATIONS

We send marketing emails, newsletters, and promotional content only if you have explicitly opted in.
You can unsubscribe at any time using the link provided in each email or by contacting us directly.

COOKIES

We use cookies and similar technologies to ensure website functionality, analyze traffic, and personalize your experience. Non-essential cookies (such as analytics and advertising cookies) will only be activated with your consent through our cookie banner.

You may adjust your cookie settings at any time through your browser or our Cookie Settings page.
Full details can be found in our Cookie Policy.

HOW WE SHARE YOUR DATA

We do not sell your personal data. We may share your data only with trusted third parties, including:

  • Service providers (hosting, analytics, email/SMS services, customer support)

  • Payment providers and logistics partners for order processing and delivery

  • Marketing and affiliate partners (only with your consent)

  • Authorities when required by law

  • Platform providers such as Shopify, Klaviyo, Meta, depending on your interactions

All third-party partners operate under GDPR-compliant Data Processing Agreements (DPAs).

INTERNATIONAL DATA TRANSFERS

Some of our partners and service providers may operate outside the European Economic Area (EEA).
Where data is transferred internationally, we ensure protection through:

  • Standard Contractual Clauses (SCCs), or

  • Other GDPR-approved safeguards

DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data, including:

  • SSL encryption

  • Strict access controls

  • Secure storage systems

  • Regular security audits and assessments

DATA RETENTION

We retain your data only for as long as necessary:

  • Order and account information: Up to 7 years (as required by tax and accounting laws)

  • Marketing consent: Until you withdraw your consent

  • Customer service communication: Up to 2 years from last contact

  • Analytics and cookies: As described in our Cookie Policy

YOUR RIGHTS UNDER GDPR

You have the following rights regarding your personal data:

  • Right of access – Request a copy of your personal data

  • Right to rectification – Correct inaccurate information

  • Right to erasure – Request deletion of your data

  • Right to restrict processing – Limit how your data is used

  • Right to data portability – Receive data in a structured format

  • Right to object – To legitimate interest processing or marketing

  • Right to withdraw consent – At any time

To exercise your rights, contact us at: info@senvanlore.com

You also have the right to file a complaint with the appropriate data protection authority in Switzerland or the EU.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. Any significant changes will be communicated on our website.
We recommend reviewing this page regularly to stay informed about how we protect your data.